Discussion and Consideration of Partnering with DocuPet as the City of Tiffin’s Pet Licensing Vendor – Motion to Approve — K-5

c. Account Support i. DocuPet will be responsible for: 1. Overseeing and managing DocuPet’s obligations under this Agreement; 2. Conducting the necessary tasks to implement the Services outlined in this Agreement; and 3. Answering the Organization’s queries and cooperating with the Organization to address issues relating to the Services deemed urgent by the Organization. ii. Training 1. DocuPet agrees to provide the Organization with training regarding the usage of the Website via Video Conference-based sessions prior to the launch of the Services. 2. Training videos and online help content will be provided via the Administrative Portal. d. Customer Service i. DocuPet will provide all technical and other customer support for Pet Owners with respect to the Website and the Services, with support being provided during normal business operation hours of 9:00AM to 8:00PM EST Monday to Friday, holidays excepted. e. Ordinance Awareness i. DocuPet may design marketing collateral including a brochure, two postcards, a poster, and up to two additional pieces at the time of the launch of the Services. The Organization will be responsible for producing these materials and may, for an additional fee, request that DocuPet produce these materials. ii. DocuPet may develop and promote a media release to local media outlets at the time of the launch of the Services. iii. Additional marketing collateral designs or productions may be requested by the Organization. A pricing rate card for all materials can be provided to the Organization at any time. Additional fees for this work will apply. iv. DocuPet may endeavor to promote awareness of the Organization’s ordinances and regulations relating to pet registration and responsible pet ownership in various ways. f. Pet Tags i. DocuPet agrees to provide Pet Tags for each Pet Registration where a Pet Tag is required. g. Pet Tag Mailings 5