M-10 - Public Protection Classification Report - ISO Rating

Emergency Communications Ten percent of a community's overall score is based on how well the communications center receives and dispatches fire alarms. Our field representative evaluated: • Communications facilities provided for the general public to report structure fires • Enhanced 9-1-1 Telephone Service including wireless • Computer-aided dispatch (CAD) facilities • Alarm receipt and processing at the communication center • Training and certification of telecommunicators • Facilities used to dispatch fire department companies to reported structure fires Earned Credit Credit Available 414. Credit Emergency Reporting 3.00 3 422. Credit for Telecommunicators 2.38 4 432. Credit for Dispatch Circuits 3.00 3 Item 440. Credit for Emergency Communications: 8.38 10 Item 414 - Credit for Emergency Reporting (3 points) The first item reviewed is Item 414 "Credit for Emergency Reporting (CER)". This item reviews the emergency communication center facilities provided for the public to report fires including 911 systems (Basic or Enhanced), Wireless Phase I and Phase II, Voice over Internet Protocol, Computer Aided Dispatch and Geographic Information Systems for automatic vehicle location. ISO uses National Fire Protection Association (NFPA) 1221, Standard for the Installation, Maintenance and Use of Emergency Services Communications Systems as the reference for this section. PPC is a registered trademark of Insurance Services Office, Inc. Page 8