M-10 - Public Protection Classification Report - ISO Rating

Earned Credit Item 410. Emergency Reporting (CER) Credit Available A./B. Basic 9-1-1, Enhanced 9-1-1 or No 9-1-1 20.00 20 For maximum credit, there should be an Enhanced 9-1-1 system, Basic 9-1-1 and No 9-1-1 will receive partial credit. 1. E9-1-1 Wireless 25.00 25 Wireless Phase I using Static ALI (automatic location identification) Functionality (10 points); Wireless Phase II using Dynamic ALI Functionality (15 points); Both available will be 25 points 2. E9-1-1 Voice over Internet Protocol (VoIP) 25.00 25 Static VoIP using Static ALI Functionality (10 points); Nomadic VoIP using Dynamic ALI Functionality (15 points); Both available will be 25 points 3. Computer Aided Dispatch 15.00 15 Basic CAD (5 points); CAD with Management Information System (5 points); CAD with Interoperability (5 points) 4. Geographic Information System (GIS/AVL) 15.00 15 The PSAP uses a fully integrated CAD/GIS management system with automatic vehicle location (AVL) integrated with a CAD system providing dispatch assignments. The individual fire departments being dispatched do not need GIS/AVL capability to obtain this credit. Review of Emergency Reporting total: 100.00 100 Item 422- Credit for Telecommunicators (4 points) The second item reviewed is Item 422 “Credit for Telecommunicators (TC)”. This item reviews the number of Telecommunicators on duty at the center to handle fire calls and other emergencies. All emergency calls including those calls that do not require fire department action are reviewed to determine the proper staffing to answer emergency calls and dispatch the appropriate emergency response. The 2013 Edition of NFPA 1221, Standard for the Installation, Maintenance and Use of Emergency Services Communications Systems, recommends that ninety-five percent of emergency calls shall be answered within 15 seconds and ninety-nine percent of emergency calls shall be answered within 40 seconds. In addition, NFPA recommends that eighty percent of emergency alarm processing shall be completed within 60 seconds and ninety-five percent of alarm processing shall be completed within 106 seconds of answering the call. PPC is a registered trademark of Insurance Services Office, Inc. Page 9