M-10 - Public Protection Classification Report - ISO Rating

To receive full credit for operators on duty, ISO must review documentation to show that the communication center meets NFPA 1221 call answering and dispatch time performance measurement standards. This documentation may be in the form of performance statistics or other performance measurements compiled by the 9-1-1 software or other software programs that are currently in use such as Computer Aided Dispatch (CAD) or Management Information System (MIS). Earned Credit Item 420. Telecommunicators (CTC) Credit Available A1. Alarm Receipt (AR) 19.47 20 Receipt of alarms shall meet the requirements in accordance with the criteria of NFPA 1221 A2. Alarm Processing (AP) 0.00 20 Processing of alarms shall meet the requirements in accordance with the criteria of NFPA 1221 B. Emergency Dispatch Protocols (EDP) 0.00 20 Telecommunicators have emergency dispatch protocols (EDP) containing questions and a decision- support process to facilitate correct call categorization and prioritization. C. Telecommunicator Training and Certification (TTC) 20.00 20 Telecommunicators meet the qualification requirements referenced in NFPA 1061, Standard for Professional Qualifications for Public Safety Telecommunicator, and/or the Association of Public- Safety Communications Officials - International (APCO) Project 33. Telecommunicators are certified in the knowledge, skills, and abilities corresponding to their job functions. D. Telecommunicator Continuing Education and 20.00 20 Quality Assurance (TQA) Telecommunicators participate in continuing education and/or in-service training and quality-assurance programs as appropriate for their positions Review of Telecommunicators total: 59.47 100 PPC is a registered trademark of Insurance Services Office, Inc. Page 10