Discussion and Consideration of Partnering with DocuPet as the City of Tiffin’s Pet Licensing Vendor – Motion to Approve — K-5

Bilingual Customer Care Our Customer Care Team has one goal - make pet owners happy. A 93% CSAT score shows just how much each agent cares about the residents they serve. This team… 1. Supports customers via phone, email and and online chat 2. Assists with system use, order information, and anything else we can! 3. Processes orders over the phone 4. Provides service in English and Spanish 5. Is available seven days a week (Monday-Saturday from 9:00am-9:00pm EST and Sundays from 11:00am-7:00pm EST)