Discussion and Consideration of Partnering with DocuPet as the City of Tiffin’s Pet Licensing Vendor – Motion to Approve — K-5

AGENDA ITEM # K-5 AGENDA INFORMATION TIFFIN CITY COUNCIL COMMUNICATION DATE: February 11, 2026 AGENDA ITEM: Discussion and Consideration of Partnering with DocuPet as the City’s Pet Licensing Vendor ACTION: Motion Purpose The purpose of this report is to provide an overview of pet licensing vendor options and to recommend that the City of Tiffin enter into an agreement with DocuPet for management of the City’s pet licensing program. After reviewing DocuPet’s proposal and comparing it with alternatives such as BarkPass and PetData, staff believes DocuPet offers the best combination of cost savings, program automation, customer service, and community impact. Background Pet licensing ensures compliance with vaccination requirements, supports responsible pet ownership, and assists with lost pet reunification. Tiffin’s significant population growth and increasing administrative demands make it necessary to modernize and streamline our licensing processes. Staff evaluated three primary vendors: • DocuPet (proposal provided) • BarkPass • PetData Cost and service comparisons show that DocuPet provides the most comprehensive, modern, and cost‑effective system for municipalities. Summary of DocuPet Services According to the vendor proposal provided to the City, DocuPet offers: • A secure, custom-branded online licensing portal for residents. • Online payments, document uploads, renewal management, and pet-owner accounts with customizable profiles and photos. • Free 24/7 lost pet reunification service (HomeSafe), including lost/found alerts and hotline support. • Bilingual customer support (phone, email, chat) seven days a week with a 93% satisfaction rating. • Automated, multi-channel renewal reminders including email, mail, and phone call campaigns to increase compliance rates. • A full administrative portal for staff, including record search, reporting tools, GIS integration, and data cleanup services. • Fulfillment services for pet tags and mailed notices. 1