Draft chapter 114: Cable Television Regulations
§ 114.25 Service Procedures
The 2026 draft's § 114.25 beside the current code's § 114.25: removed words are struck through, added words underlined.
Comparison with a draft: not adopted. The archive holds no public hearing, ordinance or vote adopting the recodified Code through the October 20, 2026 meeting packet. Until one is adopted, every page here compares the consolidated code with a draft that can still change: the revised draft with the October 6 changes is not in the archive.
A comparison with the August 2026 draft recodification prepared by Iowa Codification for the City. The draft has not been adopted and can still change; the current code (unofficial compilation) governs until a recodified Code is adopted. Matches between sections are made by machine from the texts and are reviewed where uncertain.
Wording changed minor wording (100% same words)
What changed
1. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The Grantee shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received.
2. The Grantee shall, by appropriate means, such as a card or brochure, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries
3. The equipment installed by the Grantee on behalf of the subscriber shall remain the property of the Grantee, and shall be subject to reasonable inspection and service by the Grantee at reasonable hours, and removal upon nonpayment or termination of the service.
4. In the event that any subscriber fails to meet his or her obligations according to payment for services and to meet reasonable Grantee rules and regulations, the Grantee shall have the right to withhold or deny services to such subscriber.
Word-level comparison of the current text with the draft's; spacing and paragraph breaks come from the documents' text. Footnotes are left out.
Current code
§ 114.25 Service Procedures
During the term of the franchise, a toll-free telephone number shall be provided by the Grantee to receive complaints regarding quality of service, equipment malfunctions, and similar matters. The office shall be open to receive inquiries or complaints from subscribers during normal business hours, Monday through Friday.
1. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The Grantee shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received.
2. The Grantee shall, by appropriate means, such as a card or brochure, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries and/or complaints, including the name, address, and toll-free number of the Grantee.
3. The equipment installed by the Grantee on behalf of the subscriber shall remain the property of the Grantee, and shall be subject to reasonable inspection and service by the Grantee at reasonable hours, and removal upon nonpayment or termination of the service.
4. In the event that any subscriber fails to meet his or her obligations according to payment for services and to meet reasonable Grantee rules and regulations, the Grantee shall have the right to withhold or deny services to such subscriber.
2026 draft
§ 114.25 Service Procedures
During the term of the franchise, a toll-free telephone number shall be provided by the Grantee to receive complaints regarding quality of service, equipment malfunctions, and similar matters. The office shall be open to receive inquiries or complaints from subscribers during normal business hours, Monday through Friday.
1. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The Grantee shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received.
2. The Grantee shall, by appropriate means, such as a card or brochure, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries or complaints, including the name, address, and toll-free number of the Grantee.
3. The equipment installed by the Grantee on behalf of the subscriber shall remain the property of the Grantee, and shall be subject to reasonable inspection and service by the Grantee at reasonable hours, and removal upon nonpayment or termination of the service.
4. In the event that any subscriber fails to meet his or her obligations according to payment for services and to meet reasonable Grantee rules and regulations, the Grantee shall have the right to withhold or deny services to such subscriber.
Back to draft chapter 114 · All changes
Data last updated October 22, 2026. Built from the archive's documents; see how the data is built.