Chapter 114 – Cable Television Regulations

policy governing extensions of cable service within the City, Grantee shall extend service to new subscribers at the normal installation charge and monthly rate for customers of that classification where there is an average of 30 homes per each linear mile of new cable construction. In the event the requirements of this section are not met, extensions of service shall be required only on a basis which is reasonable and compensatory. 114.22 CITY RIGHTS. 1. City Rules. The right is reserved by the City to adopt, in addition to the provisions contained in this chapter and existing applicable ordinances, such additional regulations as it shall find necessary in the exercise of its police power; provided, such regulations, by ordinance or otherwise, shall be reasonable and not in conflict with the rights granted in this chapter, and shall not be in conflict with the applicable laws of the State or the United States or any FCC regulations. 2. Emergency. In the case of any emergency, the Grantee shall, upon request of the City, make available its facilities to the City for emergency use during the emergency period. 3. Liability. The City shall not be liable for any damage occurring to the property of the Grantee caused by employees of the City in the performance of their duties. The City shall not be liable for the interruption of service by actions of City employees in the performance of their duties, nor shall the City be liable for the failure of the Grantee to be able to perform normal services due to acts of God or other factors beyond the control of the City. 4. No Property Right. Nothing in this chapter shall grant to the Grantee any right of property in the City-owned property. 5. Construction Approval by City. The City shall have the right to inspect the construction, operation, and maintenance of the system by the Grantee to insure the proper performance of the terms of this chapter. 6. Correction of Defects. In the event the Grantee should violate any of the terms of this chapter, the City shall immediately give to the Grantee 60 days’ written notice to correct such violation and in the event the Grantee does not make such correction within 60 days after the receipt of such written notice, the City may make such correction itself and charge the cost of same to the Grantee, and the Grantee shall pay such charges within 30 days. 114.23 ACCESS. The Grantee shall and does hereby grant to the City the right to enter upon the property of the Grantee, upon reasonable notice, at any and all reasonable times to inspect the same for purposes pertaining to the rights of the City. 114.24 SERVICE REQUIREMENTS. During the term of the franchise, the Grantee shall furnish reasonable, adequate, and efficient cable television service to subscriber terminals. This requirement may be temporarily suspended due to circumstances beyond the reasonable control of the Grantee. 114.25 SERVICE PROCEDURES. During the term of the franchise, a toll-free telephone number shall be provided by the Grantee to receive complaints regarding quality of service, equipment malfunctions, and similar matters. The office shall be open to receive inquiries or complaints from subscribers during normal business hours, Monday through Friday. 1. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The Grantee shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received.