Discussion and Review of Tiffin Municipal Code Revisions – Preparation for Setting the Public Hearing — Tiffin City Code - DRAFT

CHAPTER 114 CABLE TELEVISION REGULATIONS failure of the Grantee to be able to perform normal services due to acts of God or other factors beyond the control of the City. 4. No Property Right. Nothing in this chapter shall grant to the Grantee any right of property in the City-owned property. 5. Construction Approval by City. The City shall have the right to inspect the construction, operation, and maintenance of the system by the Grantee to insure the proper performance of the terms of this chapter. 6. Correction of Defects. In the event the Grantee should violate any of the terms of this chapter, the City shall immediately give to the Grantee 60 days’ written notice to correct such violation and in the event the Grantee does not make such correction within 60 days after the receipt of such written notice, the City may make such correction itself and charge the cost of same to the Grantee, and the Grantee shall pay such charges within 30 days. 114.23 ACCESS. The Grantee shall and does hereby grant to the City the right to enter upon the property of the Grantee, upon reasonable notice, at any and all reasonable times to inspect the same for purposes pertaining to the rights of the City. 114.24 SERVICE REQUIREMENTS. During the term of the franchise, the Grantee shall furnish reasonable, adequate, and efficient cable television service to subscriber terminals. This requirement may be temporarily suspended due to circumstances beyond the reasonable control of the Grantee. 114.25 SERVICE PROCEDURES. During the term of the franchise, a toll-free telephone number shall be provided by the Grantee to receive complaints regarding quality of service, equipment malfunctions, and similar matters. The office shall be open to receive inquiries or complaints from subscribers during normal business hours, Monday through Friday. 1. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The Grantee shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received. 2. The Grantee shall, by appropriate means, such as a card or brochure, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries or complaints, including the name, address, and toll-free number of the Grantee. 3. The equipment installed by the Grantee on behalf of the subscriber shall remain the property of the Grantee, and shall be subject to reasonable inspection and service by the Grantee at reasonable hours, and removal upon nonpayment or termination of the service. 4. In the event that any subscriber fails to meet his or her obligations according to payment for services and to meet reasonable Grantee rules and regulations, the Grantee shall have the right to withhold or deny services to such subscriber. 114.26 SERVICE RULES AND REGULATIONS. The Grantee shall have the right to prescribe reasonable service rules and regulations and operating rules for the conduct of its business. Such rules and regulations shall be consistent with the terms and conditions of the franchise. The Grantee shall file such rules and regulations, and all amendments thereto, with the City. CODE OF ORDINANCES, TIFFIN, IOWA - 933 -