Discussion and Consideration of iWorQ Service Agreement for Building Department to upgrade the Permit Management module and add the Planning and Zoning module and Council Action as Needed — K.5

From a customer service standpoint, these features would provide applicants with better visibility into the status of their permits and projects while reducing the number of phone calls and emails staff receive regarding application updates. From an operational standpoint, automation of notifications, workflows, and reporting would reduce manual data entry, improve consistency, and help staff manage increasing permit activity as the community continues to grow. The proposed agreement would also consolidate our Permit Management and Planning & Zoning functions into a more comprehensive platform, creating a more streamlined experience for both staff and residents. Overall, I believe the upgrade would improve efficiency, enhance customer service, and better position the City to manage future growth while maximizing the value of the iWorQ platform we already utilize. Brianna Wilkerson Deputy City Clerk 300 Railroad St Tiffin, IA 52340 P: 319.545.2572 option 3 Permit Portal: https://tiffin23.portal.iworq.net/portalhome/tiffin23 Search Permits: https://portal.iworq.net/TIFFIN/permits/600 City of TIFFIN From: Miriam Nelson <[email protected]> Sent: Monday, June 8, 2026 12:25 PM To: Brianna Wilkerson <[email protected]> Cc: Nate Romrell <[email protected]> Subject: iWorQ Proposal for Tiffin, IA Here is the revised proposal reflecting upgrading to Enterprise and waiving the last year of the Animal Licensing. Best regards, Miriam Nelson SDR | iWorQ Systems