Discussion and Consideration of iWorQ Service Agreement for Building Department to upgrade the Permit Management module and add the Planning and Zoning module and Council Action as Needed — K.5

Ashley Platz From: Doug Boldt Sent: Wednesday, July 1, 2026 1:43 PM To: Ashley Platz Subject: FW: iWorQ Proposal for Tiffin, IA Attachments: Agreement ID_261210 E. Standard Service Agreement Tiffin, IA, CD Master (2).pdf Please include the attached and below for the packet. Thanks, Doug Boldt City Administrator City of Tiffin 300 Railroad Street P.O. Box 259 Tiffin, IA 52340 319-545-2572 From: Brianna Wilkerson <[email protected]> Sent: Friday, June 12, 2026 1:38 PM To: Doug Boldt <[email protected]>; Brian Shay <[email protected]> Subject: Fw: iWorQ Proposal for Tiffin, IA Brian and I reviewed the attached proposed iWorQ upgrade, we believe there are several operational benefits that would improve efficiency for both staff and the public. The upgrade would move our Permit Management module to the Enterprise package and add a new Planning & Zoning Enterprise functionality. This would provide several tools that are not currently available to us, including: • Online payment processing directly through the permit portal. No fees charged to agency. Payroc offers two different options for municipality customers. The first is fee option where the customer pays per transaction. The fee is 3.50% for any transaction above $57. If the transaction is below $57 the customer pays a $2 flat fee. There is also a flat rate program were the Municipality pays 3.25% for all transactions. • Automated workflows to route applications and inspections through the review process. • Automated notifications and text messaging to applicants, reducing staff time spent on status updates and follow-up communications. • Inspection routing features that help assign and track inspections more efficiently. • Scheduled reports that can automatically generate information for staff, management, and elected officials. • Access to AI-powered tools and expanded web form templates. • Enhanced Planning & Zoning functionality, including project tracking, meeting and hearing management, plan review, and online portal capabilities.